Client Servicing Executive

Job Title: Client Service Executive – Team Lead (Consultancy Background)
Location: Goregaon East

Job Summary:

We are seeking a Client Service Executive (Team Lead) with strong experience in client relationship management and a consultancy background. The ideal candidate will be responsible for overseeing a team of client service professionals, managing end-to-end client engagement, and ensuring exceptional service delivery. This role requires strategic thinking, excellent communication skills, and the ability to build long-term relationships with clients while mentoring and guiding the team.

Key Responsibilities:

Client Relationship Management

• Act as the primary point of contact for key clients, ensuring high satisfaction and retention.
• Understand client needs and provide tailored consultancy-driven solutions.
• Build and maintain strong, long-term client relationships through regular communication and service reviews.
• Manage client escalations promptly and effectively.

Team Leadership & Management

• Lead, guide, and motivate a team of Client Service Executives.
• Assign tasks, monitor performance, and ensure timely delivery of client deliverables.
• Conduct regular team meetings, performance reviews, and provide coaching for professional development.
• Foster a collaborative and high-performance team culture.

Operational & Strategic Responsibilities

• Collaborate with internal departments (sales, operations, finance, HR, etc.) to ensure seamless client service delivery.
• Analyze client data and feedback to identify service improvement opportunities.
• Support business growth through upselling and cross-selling of services.
• Contribute to developing and implementing client service strategies aligned with business goals.
• Ensure compliance with company policies, quality standards, and client SLAs.

Key Skills & Competencies

• Strong leadership and people management skills.
• Excellent client relationship management and communication skills.
• Consultancy or advisory mindset with problem-solving orientation.
• Strategic thinking and ability to translate insights into action.
• Strong analytical, organizational, and multitasking abilities.
• Proficiency in MS Office, CRM tools, and reporting systems.

Educational Qualification & Experience

• Bachelor’s or Master’s degree in Business Administration, Marketing, or related field.
• 4–8 years of experience in client servicing, consulting, or account management roles.
• At least 1–2 years of team management experience preferred.
• Prior experience in a consulting firm or service-based industry is a must.

Key Performance Indicators (KPIs)

• Client satisfaction and retention scores.
• Team performance and productivity metrics.
• Service delivery timelines and quality.
• Revenue growth from existing clients.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person