Client Servicing Across Levels

Role Overview: As a Client Servicing professional, your main responsibility will be to act as the primary point of contact for assigned client accounts. You will be required to build and maintain strong relationships with clients, understanding their needs and objectives. Responding to client inquiries in a timely and professional manner will also be part of your role. Additionally, you will coordinate with internal teams to deliver marketing projects on time and within budget. Key Responsibilities: - Act as the primary point of contact for assigned client accounts. - Build and maintain strong relationships with clients, understanding their needs and objectives. - Responding to client inquiries in a timely and professional manner. - Coordinate with internal teams (e.g., creative, content, and technical) to deliver marketing projects on time and within budget. - Maintaining an accurate record of all existing and potential clients. - Monitor campaign performance, analyse data, and provide actionable insights to clients. - Prepare regular progress reports and presentations for clients. - Identify upselling and cross-selling opportunities to maximise client satisfaction and agency revenue. - Stay updated with industry trends and best practices in digital marketing. - Assist in preparing proposals and new business pitches. Qualification Required: - Bachelor's degree in Marketing or any related field. - 6 months to 4 years of proven experience in client servicing or account management within a digital marketing agency. - In-depth knowledge of the all-round digital marketing ecosystem, marketing strategies, and various online channels. - Demonstrated success in managing multiple client accounts and driving results. - Strong presentation and negotiation skills. - Strong time management, organisational abilities, and attention to detail. - Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.). - Proficiency in marketing analytics and reporting tools.,