Client Services Manager

Company Description

At Team Passion Studio, we are a full-service event management firm known for transforming ideas into unforgettable moments. Based in India, we handle everything from intimate gatherings to large-scale weddings, corporate launches, and cultural festivals with creativity, precision, and passion. Our expertise includes wedding planning, corporate events, social celebrations, themed experiences, vendor management, decor, and production. We offer bespoke planning tailored to your vision, supported by a strong vendor network and an in-house creative team. Our commitment to ethical practices and a zero-attrition work culture makes us an employer of choice.

Role Description

This is a full-time, on-site role for a Client Services Manager, located in North Goa. The Client Services Manager will be responsible for ensuring customer satisfaction through effective client services and communication. Daily tasks include managing client relationships, addressing client needs, and ensuring the highest level of customer service. The role also involves analytical tasks to improve client services and contributing to the overall success of the event management projects.

Qualifications

• Customer Satisfaction and Customer Service skills
• Client Services and Communication skills
• Analytical Skills
• Excellent organizational and time-management skills
• Ability to work in a fast-paced, deadline-driven environment
• Experience in the event management industry is a plus
• Bachelor's degree in Business, Marketing, Hospitality, or a related field