Client Services Associate II, PCS

Job Description

As a Client Services Associate II (PCS) you will lead and prepare complex client focused proposals, budgets and client grids for new business opportunities and ensure that all required information is provided in the final proposal within given timeframe. What you will be doing: Adhere to the MRT department-specific proposal process Chair kick-off and resource meetings and coordinate the participation of appropriate personnel in the proposal development process Set-up and lead project strategy meetings for key/non-key opportunities Liaise with the appropriate personnel including sales, strategic proposal development and operations throughout the proposal generation to ensure that the proposal and strategy meets the business needs in line with triage priority Prepare costs for proposals by interacting with operational departments to coordinate costs and assumptions Submit final proposal, on time, to client Coordinate and participate in negotiations and discussions with clients as required Lead single service bid difence and other client meetings as needed. Support other Client Services and BD staff in multi-service bid defences. Coordinate and prepare budgets and specifications for contracts for new business awards (where appropriate) Clarify contract specifications with the Manager, CCS, Project Manager; and/or Account Manager/Executive (where applicable) Solicit input and review of proposals, budgets and contracts (where applicable) from the relevant operational departments Train and mentor junior staff as appropriate and as designated by Manager Develop and maintain filing and tracking tools in accordance with accepted practices Comply with ICON administrative, training and human resources policies Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties Your Profile: Expertise in eCOA and COA Licensing Strong technical background in clinical technologies Proficiency in Microsoft Office tools Ability to adapt to change and competing priorities Strong collaboration, organizational skills Excellent work autonomy Excellent written and verbal English communication skills