Client Service Officer

As a RTM- Client Service Officer at Deutsche Bank's Mumbai location, you will be the primary point of contact for all client inquiries related to DB custody services in the Security Services (SES) business. Your role will involve addressing queries on various topics such as Settlements, Corporate Actions, Income, Reporting, Tax, and Account administration. Additionally, you will collaborate with internal teams to ensure timely resolution of client issues. At Deutsche Bank, we offer a comprehensive benefits package as part of our flexible scheme, including a best-in-class leave policy, gender-neutral parental leaves, child care assistance benefit, Employee Assistance Program, Hospitalization Insurance, Accident and Term life Insurance, and Health screening for individuals aged 35 and above. Key Responsibilities: - Handling Account Opening, Maintenance, and closure for EMEA regions - Preparing and reviewing Tax-related documentation for European markets - Managing Invoice and billing preparation for clients - Supporting Autobahn implementation - Administering client management-related activities - Processing client security instructions, unsettled trades, and corporate action instructions - Supervising holdings and instructions, processing rights claims, and documenting client communication - Identifying the need for client visits and participating when necessary Skills and Experience: - Knowledge of markets and settlement practices across European markets - Familiarity with securities operation products like OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc. - Proficiency in English/German and possibly other languages - Ability to promptly respond to client inquiries, escalate complex issues, and prioritize tasks effectively - Strong teamwork, communication, and problem-solving skills Deutsche Bank provides extensive training, coaching, and a culture of continuous learning to support your career growth. We encourage collaboration, responsibility, initiative, and a positive work environment for all employees. For more information about Deutsche Bank and our values, please visit our company website at https://www.db.com/company/company.htm. Join us at Deutsche Bank Group and be part of a diverse, inclusive, and supportive team where we strive for excellence together every day. We welcome applications from individuals of all backgrounds and are committed to fostering a fair and positive workplace environment.,