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Client Service Executive

0 years

1 - 4 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking a proactive and customer-focused Client Service Executive to join our team. In this role, you will act as a primary point of contact for our clients, ensuring high-quality service delivery and client satisfaction. Your ability to understand client needs, resolve issues efficiently, and build strong relationships will be key to your success.

Key Responsibilities:

  • Serve as the main liaison between the company and its clients.
  • Ensure timely and effective resolution of client inquiries and concerns.
  • Develop strong relationships with clients to promote trust and retention.
  • Coordinate with internal teams (sales, operations, marketing, etc.) to fulfill client needs.
  • Monitor and manage service delivery to ensure client expectations are met.
  • Maintain up-to-date client records and track service progress.
  • Identify opportunities to upsell or cross-sell additional services.
  • Prepare regular reports on client interactions, feedback, and satisfaction.
  • Escalate critical issues to senior management where necessary.

Requirements:

  • Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
  • Proven experience in a client-facing role, preferably in a service-based industry.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with CRM software and Microsoft Office Suite.
  • A customer-first attitude with a focus on delivering results.

Preferred Qualifications:

  • Experience in [insert relevant industry: e.g., advertising, IT services, Healthcare, etc.].
  • Fluency in [languages if required].
  • Ability to handle high-pressure situations with professionalism.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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