Client Service Executive

Role Overview: Team Granth is seeking a creative and fun team player to join their growing team as a Client Servicing Executive. The ideal candidate should be able to move minds and touch hearts through their work. At Granth, individuals are encouraged to voice their opinions and are empowered to take action. The company values equal opportunities, integrity, and transparency, offering employees the chance to work on challenging projects and grow professionally. Key Responsibilities: - Cultivating strong relationships with clients by providing exceptional after-sales service. - Creating a positive onboarding experience for new clients. - Regularly engaging with clients through various communication channels such as telephone calls, emails, or face-to-face meetings. - Identifying strategies to address clients" initial dissatisfaction with company products. - Maintaining accurate records of both existing and potential clients. - Responding promptly and professionally to client inquiries. - Providing training and guidance to client service employees. - Conducting training seminars to help clients maximize product features and benefits. - Ensuring accurate entry of sales terms into the client database to prevent billing issues. Qualifications Required: - Minimum 6 months of experience in client servicing or a related field. - Strong commitment to assisting clients and ability to perform well under pressure. - Excellent communication, problem-solving, and customer service skills. Additional Company Details: No additional details mentioned in the job description.,