Client Service Associate

Family Health Plan (FHPL)

1 - 4 years

2 Lacs

jodhpur

Posted:10 hours ago| Platform:

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Skills Required

client servicing client coordination mediclaim tpa client relationship health insurance crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Serve as the primary point of contact for clients via phone, email, and chat, addressing inquiries and complaints with a professional and empathetic demeanor.
Provide detailed and jargon-free explanations of insurance policies, coverage options, and claim processes.
Troubleshoot and resolve a wide range of client issues, from billing problems and policy changes (endorsements, cancellations, renewals) to initial claim reporting.
Accurately document all customer interactions, complaints, and actions taken within a system or database to maintain up-to-date client records.
Liaise with other departments, such as claims, underwriting, and sales, to ensure seamless service delivery and resolve complex issues that require specialized assistance.

Preferred candidate profile

Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Customer relationship management skills.
A bachelor's degree with relevant experience is preferred.

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