Client Relationship Manager

Job Summary:

We are seeking a dynamic and proactive Client Relationship Manager ( Only Female) to maintain strong relationships with clients, ensure timely follow-ups regarding payments, and coordinate effectively with both the internal team and clients concerning the services provided by the organization. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to collaborate seamlessly with different departments.

Key Responsibilities:

• Develop and maintain positive relationships with clients, understanding their needs and concerns.
• Follow up with clients regarding outstanding payments and ensure timely resolution.
• Act as a bridge between clients and the internal team to coordinate service delivery and resolve queries.
• Provide regular updates to clients about the organization's services, enhancements, and offerings.
• Work closely with sales, support, and accounts teams to improve client experience.
• Address client concerns efficiently, ensuring high levels of customer satisfaction.
• Maintain accurate client records and transaction details.
• Prepare reports on customer interactions, feedback, and payment status.

Requirements:

• Proven experience in customer relationship management or a similar role.
• Strong communication and interpersonal skills.
• Ability to multitask and work collaboratively in a team environment.
• Problem-solving mindset with attention to detail.
• Proficiency in CRM software and other relevant tools.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

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Job Type: Full-time

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person