Client Relationship Manager (IT Services & Staffing)

Title: Client Relationship Manager (IT Services & Staffing)
Location: Mumbai | Work From Office (WFO) | Immediate joiners preferredComp: Competitive fixed + very lucrative performance-based incentivesAbout the roleProgramming.com is hiring a Client Relationship Manager to build, retain, and grow IT services/staffing accounts. You'll be the single point of contact for clients, ensure on-time delivery with Sales and Recruitment, and drive revenue growth.What you'll do- Own key accounts: farming + selective hunting (upsell/cross-sell/new logos)- Translate client goals to delivery plans; ensure SLA adherence and quality- Manage SOWs/MSAs, negotiations, renewals, invoicing, and collections- Maintain a candidate network aligned to client demand; improve time-to-fill- Track account health, pipeline, and forecasts; flag risks and drive resolutionsWhat you'll bring- 15 years in Client Relationship/Account Management or BD in IT Services/Consulting or IT Staffing- Proven revenue growth outcomes; strong stakeholder management- Contract management, negotiation, billing/invoicing exposure- Working knowledge of SDLC/Agile and IT hiring cyclesNice to have- MSP/VMS experience, rate cards, compliance/SLA governance- Prior recruitment ops exposure (ATS, submittal quality)