Client Relationship Manager

0 - 31 years

2 - 4 Lacs

Posted:1 month ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Develop and maintain long-term relationships with clients. Act as a point of contact for client inquiries, issues, and escalations. Understand client needs and provide suitable solutions or services. Coordinate with internal teams (sales, operations, support) to ensure timely delivery of services. Regularly update clients about new products, services, and offerings. Maintain accurate client records and document all interactions. Identify opportunities for upselling and cross-selling products/services. Ensure client satisfaction and retention through regular follow-ups and reviews. Prepare reports on client feedback, performance, and account status. Achieve client relationship targets and KPIs.

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