Client Relationship Manager Cum Social Media Coordinator

Company Description

VA WOOD'N DESIGN PRIVATE LIMITED is a furniture manufacturing company based in Pondicherry, India.

Role Description

This is a full-time on-site role for a Client Relationship Manager at VA WOOD'N DESIGN PRIVATE LIMITED, located in Puducherry, India.

Qualification:

• B.Arch / B.Des (Architecture or Design background)
• Excellent English communication skills (mandatory)
• Experience in marketing will be an added advantage

Key Responsibilities

1. Client Coordination & Communication

• Schedule appointments with clients for in-person meetings or online sessions (Google Meet).
• Organize client visits to the workshop, provide guided tours, and explain furniture details.
• Share catalogues, quotations, and design drawings based on client requirements.
• Maintain regular client communication through email and phone calls regarding advance payments, settlements, addresses, material procurement, and other invoice-related details.
• Assist in planning and coordinating deliveries; update clients on schedules or delays.
• Handle client interactions related to project updates, specifications, and concerns under the guidance of the Process Manager.
• Ensure client satisfaction by addressing inquiries and escalating key issues when necessary.
• Keep the client database accurate and up to date.

2. Marketing & Social Media Management

• Promote company products and services through the website and social media platforms.
• Create and publish engaging posts, photos, and updates on social media to strengthen brand presence.

3. Production & Operations Support

• Support the Process Manager in monitoring the manufacturing process to ensure smooth operations.
• Coordinate with design, purchase, and floor supervision teams to align tasks with production timelines.
• Track material stock levels and work with the purchase team for timely procurement.
• Serve as the point of contact for production operations in the absence of the Process Manager.

4. Team Coordination & Supervision

• Assign tasks and drawings to designers while monitoring their performance.
• Collaborate with designers to resolve project-specific challenges and improve manufacturability.
• Guide interns and designers by providing regular follow-ups and feedback.
• Work with the Purchase Manager to ensure raw materials and supplies are available on time.
• Coordinate with floor supervisors and team leads to ensure effective task execution.
• Assist in updating the catalogue and price list with designers’ input.