Client Relationship Manager

Job description:

In this role, you’ll be the bridge between the agency and our clients—nurturing conversations, shaping briefs, and ensuring expectations stay aligned. You’ll get to the heart of what our clients need, translate it into actionable plans, and be a calm, confident presence throughout the creative journey. You’ll work closely with project managers and creative leads to make sure both client satisfaction and creative integrity remain high.

What You’ll Do:

• Own the day-to-day communication with clients, acting as their main point of contact.
• Help clients clarify and articulate their goals, then align them with agency capabilities.
• Lead onboarding, kickoffs, and key check-ins with professionalism and empathy.
• Ensure feedback is communicated clearly and constructively between clients and teams.
• Monitor client satisfaction and resolve issues with a calm, solution-oriented approach.
• Collaborate with the project manager to ensure timelines and deliverables stay on track.
• Identify growth opportunities within accounts and help shape future collaborations.
• Prepare and lead presentations, proposal discussions, and review meetings.

What You Bring:

• Strong interpersonal and communication skills in English.
• Empathy, listening skills, and the ability to build trust quickly.
• A strategic mindset that connects business needs with creative solutions.
• The ability to manage multiple clients and priorities at once.
• A proactive, optimistic approach to problem-solving.
• Confidence in presenting and holding space in client conversations.
• Experience in brand, creative, or design-driven environments is a plus.

Job Type: Full-time

Work Location: In person