Client Relationship Executive

Job Description – Client Service Executive Company: Highspazes Private Limited Industry: Retail Location: Sector 74, Gurgaon Minimum Experience Required: 02 Years

Job Summary:

Highspazes Private Limited is seeking a dynamic and customer-focused Client Service Executive to join our team. The ideal candidate must have prior experience in the retail industry and possess excellent coordination skills to manage client interactions effectively.

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring exceptional service and satisfaction.
• Handle customer inquiries, complaints, and service requests in a professional manner.
• Coordinate with internal departments to ensure smooth service delivery.
• Maintain strong relationships with existing clients and identify opportunities for upselling or cross-selling.
• Keep accurate records of client interactions, feedback, and resolutions.
• Assist in planning and executing service improvement strategies.
• Monitor and report customer service metrics to management.

Required Skills & Qualifications:

• Proven experience in retail industry client servicing.
• Strong coordination and organizational skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks efficiently.
• Problem-solving attitude with a customer-first approach.
• Proficiency in MS Office and CRM tools is a plus.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹40,000.00 per month

Work Location: In person