Client Relationship Executive

🎯 Role OverviewWe are looking for a Client Success Manager / Account Manager who will act as the single point of contact for our clients. The role focuses on smooth project execution, client satisfaction, retention, and upselling. This is not a hardcore sales role — it’s about managing relationships and delivering results. 🧩 Key Responsibilities1. Client Communication & Relationship ManagementPrimary contact for assigned clients Understand client goals, business, and expectations Regular updates via WhatsApp, email, or calls Handle feedback, revisions, and concerns professionally 2. Project & Delivery ManagementGather clear requirements for: Websites SEO Paid ads Content & marketing services Coordinate with: Web developers Content creators Marketing team Ensure projects are delivered: On time As per scope With quality 3. Client Retention & GrowthBuild long-term relationships Identify upsell / cross-sell opportunities: Website → SEO SEO → Ads Ads → Maintenance Educate clients on new services & improvements Reduce churn & increase lifetime value 4. Reporting & ProcessShare basic performance reports with clients Track: Tasks Deadlines Client approvals Maintain internal documentation (Notion / Sheets / CRM) 🛠️ Skills RequiredMust-HaveExcellent communication (English + Hindi) Client-handling experience (agency / SaaS preferred) Strong organization & follow-up skills Basic understanding of: Websites Digital marketing Online business workflows Good to HaveExperience with: Digital marketing agency CRM tools Project management tools (ClickUp, Trello, Notion) Upselling / account growth exposure 🎯 KPIs (How Success Is Measured)Client satisfaction & retention On-time project delivery Number of upsells / account expansions Reduction in escalations & rework Positive client feedback & reviews 🎓 Experience Level1–3 years Agency or service-based business experience preferred 💼 Work TypeFull-time Remote / Hybrid (as applicable) 💡 Ideal Candidate MindsetCalm, empathetic, and proactive Thinks in solutions, not excuses Can manage multiple clients smoothly Understands business, not just tasks 📍 Why Join Biz499Fast-growing agency Direct exposure to founders & clients Opportunity to grow into: Senior Account Manager Client Success Lead Performance-based growth