Client Relationship Executive

Job Title: Client Relationship Executive
Location: Ernakulam

Job Summary:

We are looking for a dynamic and detail-oriented Client Relationship Executive to join our team. This role involves maintaining strong client communications, delivering high-quality support, and ensuring client concerns are resolved efficiently and professionally. The ideal candidate will have excellent communication skills and strong proficiency in MS Office tools, with a keen eye for organization and follow-through.

Key Responsibilities:

• Serve as the primary point of contact for client interactions via phone, email, and other communication channels.
• Address client inquiries, concerns, and requests promptly to ensure a high level of satisfaction.
• Maintain detailed tracking sheets to organize and oversee various client tasks and projects.
• Collaborate with internal teams to support smooth project execution and ensure timely updates to clients.
• Prepare and manage client-facing documents, reports, and presentations using MS Office (Word, Excel, PowerPoint, Outlook).
• Maintain accurate records of client interactions, feedback, and any necessary follow-up actions.
• Foster strong, professional relationships with clients to support long-term engagement and retention.

Required Skills and Qualifications:

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills in English.
• Highly organized with strong attention to detail.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Strong interpersonal skills and a client-focused approach.

Preferred Qualifications:

• Prior experience in client service, relationship management, or a customer-facing role.
• Familiarity with CRM software is a plus.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person