Client Relationship Executive

Job Title: Client Relationship Executive

Location: Ernakulam

Job Summary:
We are seeking a proactive and detail-oriented Client Relationship Executive to join our team. This individual will be responsible for managing client communications, providing exceptional support, and ensuring that all client inquiries are addressed in a timely and professional manner. The ideal candidate will have strong written and verbal communication skills and be proficient in MS Office applications to maintain accurate records and reports.

Key Responsibilities:

• Manage and maintain professional communication with clients through phone, email, and other communication channels.
• Provide timely and effective support for client inquiries, concerns, and issues.
• Ensure a high level of customer satisfaction by resolving any client-related issues or requests promptly.
• Maintain accurate tracking sheets to organize, monitor, and oversee various tasks and projects.
• Coordinate with the internal team to ensure effective project delivery and communication with clients.
• Work closely with cross-functional teams to ensure seamless coordination and communication regarding client needs and projects.
• Use MS Office (Word, Excel, PowerPoint, Outlook) to create, manage, and maintain client-related documents, presentations, and reports.
• Keep accurate records of client interactions, feedback, and follow-up actions.

Required Skills and Qualifications:

• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills in English.
• Proactive and detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong interpersonal skills and a client-first mindset.

Preferred Qualifications:

• Previous experience in client relations or a customer-facing role.
• Knowledge of CRM software (Customer Relationship Management) is a plus.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift
• Weekend availability

Language:

• English (Preferred)

Work Location: In person