Client Relations Associate

Job Description

-Review and assess assessment reports to understand client needs accurately. - Communicate effectively with parents to confirm admissions and address any inquiries they may have. - Facilitate the search for suitable trainers and allocate them to clients based on their requirements. - Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction. - Calculate and collect admission fees and tuition fees accurately and on time. - Address concerns raised by trainers and parents, resolving them promptly and efficiently. - Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction. - Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation. - Track and update attendance records to monitor client engagement effectively. - Monitor trainers to ensure compliance with INTERVALs terms and conditions and maintain service quality. - Evaluate trainers and analyse their training needs to enhance service delivery. - Manage student and trainer data efficiently and confidentially. - Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports. Requirements - Bachelor\u2019s degree from a recognized university. - Relevant work experience: 0-2 years as a Customer Relationship Executive. - Proficient in computer spreadsheets and Microsoft Office products for data management. - Ability to remain calm and composed in challenging situations. - Strong customer service skills to address client concerns effectively. - Excellent problem-solving abilities to resolve issues related to business and everyday situations. - Desire to enhance the customer experience through proactive engagement. - Excellent communication skills, both verbal and written, to facilitate effective interaction with clients and internal teams.