Client Relations Analyst

You will play a crucial role as a Client Relations Executive at ISG, a leader in subscription research, advisory, and strategy consulting services. Your primary responsibility will be to provide personalized customer service and support to information technology outsourcing (ITO), business process outsourcing (BPO), and telecommunications network service providers through ISG's Research practice. Your career path will be guided by the ISG Research Executive Leadership team, offering opportunities to specialize in areas such as strategic account development, benchmarking, client renewal efforts, and marketing. This role is pivotal to ISG Research's business, requiring exceptional client-facing and time management skills, along with fluency in English. Your tasks will include managing interactions with existing clients, serving as a liaison between providers and the ISG Advisory community, ensuring clients derive value from ISG's services, and tracking client activity in a proprietary CRM tool. Additionally, you will be responsible for identifying client concerns, gathering feedback for product improvement, and generating reports at regular intervals. To excel in this role, you must have 3-4 years of experience in client relationship and account management, marketing, or sales support functions. Strong time management skills, stakeholder management abilities, and consultative approach are essential. You should be adaptive, collaborative, and adept at cross-functional teamwork, with excellent written and verbal communication skills. A Bachelor's degree with a diploma in Marketing/Operations is required for this position. ISG is an equal opportunity workplace that values diversity and inclusivity, aiming to create an environment where employees from varied backgrounds and perspectives can thrive. Your role may evolve based on business needs, and additional tasks may be assigned as necessary. Join ISG's team of dynamic and creative individuals, where you'll have the autonomy to assist clients in enhancing their digital infrastructure while being supported by a global team of experts. Kickstart your career with ISG, where freedom and connectivity go hand in hand.,