Client Relations Analyst

You will be joining ISG as a Client Relations Executive where you will be responsible for providing personalized customer service and support to information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG's Research practice. Your role will involve managing interactions with existing clients, acting as a liaison between providers and ISG Advisory community, and ensuring clients see value in their relationship with ISG. - Manage interaction with ISG Research's existing clients (IT, BPO, and Network service providers). - Act as a liaison between providers and ISG Advisory community. - Identify the proper usage of momentum services by scheduling advisor briefings and workshops aligned with client objectives. - Consultatively work with clients to ensure they derive value from their relationship with ISG through onboarding calls and regular cadence calls. - Drive and manage monthly/quarterly targets of service usage per assigned client. - Provide an overview of ISG tools, services, and offerings purchased, tracking their usage regularly. - Identify client concerns, compile suggestions for product improvement, and manage the feedback process. - Track and update client activity on a proprietary CRM tool and create reports on a monthly/quarterly basis. - Minimum of 3-4 years of experience in client relationship and account management, marketing, and sales support functions. - Strong time management skills to handle multiple projects with aggressive deadlines. - Proficient in stakeholder management to troubleshoot client issues and collaborate with internal teams for resolutions. - Consultative approach to understanding and discussing client measurement programs. - Adaptive and collaborative mindset to work flexibly across different regions. - Excellent cross-functional teamwork and communication skills, including working with global clients. ISG is a leader in subscription research, advisory, and strategy consulting services for senior business and IT executives, technology and software vendors, and business/IT services providers. The company's mission is to help clients make better business decisions and create new business value through trusted and objective insights into key market trends and emerging technologies driving real change. ISG values diversity and is an equal opportunity workplace committed to creating an inclusive environment for all employees.,