Client Partner

About the Role:

We are looking for an experienced Client Partner to manage a wide range of programs.

You will be responsible for the delivery and overall success of the GCC.

The goal is to ensure every program will be delivered successfully and add the highest possible value to the organization.

Roles and responsibilities:

Act as liaison between clients and management for business executions.

Ensure contracts are fulfilled and the services and products are deployed

Understand client needs and identify business opportunities.

Negotiate business contracts and costs with customers as needed.

Develop customized programs to meet client needs

Provide client consultations about company products or services.

Develop business proposals and make product presentations for clients.

Build positive and productive relationships with clients.

Work in compliance with company standards and business guidelines.

Develop account strategies to meet monthly revenue target.

Assess potential business risks and develop mitigation plans.

Develop business opportunities with existing clients to achieve revenue goals.

Provide outstanding services and ensure customer satisfaction

Address customer concerns and queries in a timely and accurate manner.

Requirements

Full time MBA from TIER - 1 college

Experience working in Consulting firms (Big 4's, MBB's)

Proven experience as Client Partner

Thorough understanding of project/program management techniques and methods

Excellent Knowledge of performance evaluation techniques and key metrics

Outstanding knowledge of data analysis, reporting and budgeting

A business acumen with a strategic ability

Excellent organizational and leadership skills

An analytical mindset with great problem-solving abilities

Excellent communication skills

Preferred Experience and Skills:

Experience in a GCC Setup

Professional service delivery experience in a multi-national organization

Conceptual knowledge of modern enterprise technology

Understanding of CSAT/NPS frameworks

Hands-on with Microsoft Office and tool