Client Onboarding Manager - EMEA

About BiteSpeed: BiteSpeed is a Sequoia-backed SaaS startup dedicated to developing an AI-native Marketing, Support & Sales suite tailored for e-commerce brands. With a global presence spanning 50+ countries, we have established partnerships with over 3000 e-commerce brands worldwide. Along our journey, we have secured funding exceeding $5.5M with esteemed investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal, and more supporting our vision. You can learn more about us at https://www.bitespeed.co/ and explore our exceptional customer reviews at https://apps.shopify.com/bitespeed-fb-messenger-chatbot. Role Description: As BiteSpeed continues its impressive growth trajectory, we are seeking a dedicated individual to spearhead customer retention initiatives and cultivate genuine brand advocates. In this role, you will be instrumental in fostering strong customer relationships, gathering valuable feedback, and providing crucial insights to enhance our product offerings. Your responsibilities will include client onboarding, monitoring product adoption, driving upsells, and serving as a trusted advisor to our international customers. Responsibilities: - Take ownership of customer relationships, ensuring exceptional service delivery and maximizing customer satisfaction. - Facilitate client onboarding processes and monitor product adoption among enterprise customers to drive revenue growth. - Act as a reliable product advisor, assisting customers in optimizing their BiteSpeed experience to achieve maximum value. Qualifications: - Prior experience in managing international client onboarding and customer success, preferably with a technical understanding of the product. - Genuine passion for assisting others and a knack for building successful relationships. - Strong interest in engaging with individuals from diverse backgrounds to gain insights and broaden perspectives. Location: Bangalore Our Purpose: At BiteSpeed, we believe in creating a purposeful and transformative workplace environment. Our core values revolve around Personal Transformation, Wealth Creation, and Winning Together. We are committed to fostering a culture where work transcends mere tasks and becomes a meaningful part of our lives. Values: - Go Above And Beyond - Making Things Happen - Say It Like It Is - Progress Over Perfection - Dont Take Yourself Seriously, Take Your Work Seriously Perks & Benefits: In addition to competitive compensation, BiteSpeed offers a range of perks and benefits designed to promote wellness, learning, and fun. These include: - Health Insurance - Quarterly Off-sites - Cult Fitness Membership - Personal Development Sponsorship How to Apply: If you are intrigued by our mission and believe you are a good fit for the role, please send a personalized note detailing your interest and qualifications to talent@bitespeed.co. Additionally, if you know someone who would excel in this position, refer them to us, and upon their successful recruitment, you will receive Apple Airpods Pro as a token of appreciation. For any inquiries, kindly reach out to talent@bitespeed.co.,