Client Implementation Officer

As a Client Implementation Officer at MicroSourcing, you will play a crucial role in ensuring the successful and timely launch of new clients. Your responsibilities will include leading and managing all phases of the client onboarding process, driving cross-functional collaboration, proactively identifying and addressing risks, and optimizing processes to enhance efficiency and scalability. **Key Responsibilities and Accountabilities:** - Strategic Project Leadership & Onboarding Excellence: Develop comprehensive project plans, aligning with client expectations and internal resources to ensure a successful launch. - Cross-Functional Collaboration & Solutioning: Serve as the primary liaison between clients and internal departments, driving solutions to streamline processes and eliminate roadblocks. - Risk Management & Retention: Identify and address risks to reduce client cancellations and ensure project completion. - Process Optimization: Analyze implementation outcomes to drive process improvements and develop best practices. - Stakeholder Communication: Maintain transparent communication with stakeholders to provide updates and address challenges effectively. **Core Competencies:** - Strategic & Analytical Thinking - Proactive Problem-Solving - Client Onboarding - Project Management - Client Communication - Cross-Functional Collaboration - Quality Assurance - Risk Management - Documentation and Reporting **Key Skills and Capabilities:** - Analytical Skills - Critical Thinking - Negotiation Skills - Attention to Detail - Strategy Planning - Vendor/OEM Interaction - Budget and Cost Management - Leadership Abilities - Excellent Oral and Written Communication Skills **Qualifications and Typical Experience:** - Bachelor's degree required, graduate studies preferred - 3-5 years of experience in Client Implementations/Transition in an outsourcing setup - Strong communication, planning, organization, and project management skills - Proficiency in PC applications and project planning tools - Ability to handle multiple tasks independently and coordinate simultaneous projects **Other Position Requirements:** - Additional hours may be required based on business needs - Travel and work across various sites may be necessary - Flexibility in work schedules to support various client geographies At MicroSourcing, we value diversity and talent, fostering an inclusive culture that celebrates individual contributions to our collective success. Join us in embracing and celebrating your unique authentic self as we strive for growth and excellence together. For more information, visit [MicroSourcing website](https://www.microsourcing.com/). Terms & conditions apply.,