Client Experience Associate

Position: Client Experience Associate
Experience Required: 1–3 years (Freshers with strong communication skills may also apply) Location: Hyderabad
Employment Type: Full-time

About the Role
We are looking for a proactive and empathetic Client Experience Associate who will be the first point of contact for our clients. The role involves assisting clients with their queries, ensuring smooth communication, and creating a positive overall experience. The ideal candidate should be fluent in English, Hindi, and Telugu and should have the confidence to handle both inbound and outbound calls, including cold calling when required.

Key Responsibilities

• Act as the primary point of contact for clients, handling inquiries via phone, email, or chat.
• Provide clear and professional communication to address client questions, concerns, and issues.
• Support clients in understanding products, services, and processes.
• Perform outbound calls, including cold calling, to introduce offerings, follow up on leads, and ensure client engagement.
• Maintain accurate records of client interactions in CRM systems.
• Collaborate with internal teams (Onboarding, Operations, Tech) to resolve client issues quickly and efficiently.
• Ensure high client satisfaction and contribute to building long-term relationships.
• Share client feedback and insights with the team to improve services.

Required Skills & Qualifications

• Strong communication skills in English, Hindi, and Telugu (spoken and written).
• Confident in handling phone conversations and client escalations.
• Ability to conduct cold calls and maintain professionalism.
• Excellent interpersonal skills with a client-first attitude.
• Strong organizational skills and attention to detail.
• Basic computer skills (MS Office, CRM tools, ticketing systems).
• Ability to multitask and work in a fast-paced environment.

Preferred Qualifications

• Prior experience in customer support, telesales, or client servicing roles.
• Experience in startups, SaaS platforms, or service industries (salon, spa, hospitality) is a plus.
• Knowledge of CRM platforms and client onboarding processes.

What We Offer

• Competitive salary & performance-based incentives.
• Training and growth opportunities in client management.
• A collaborative and supportive team culture.
• Chance to be part of a growing brand focused on client satisfaction & experience.

Job Types: Full-time, Fresher

Pay: From ₹300,000.00 per year

Ability to commute/relocate:

• Kokapet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Telugu (Preferred)

Work Location: In person