Client Engagement Partner (Business Development)

As an Engagement Manager for Financial Services Global Capability Centres (GCC)/ Global Inhouse Centres (GIC)/ Captive Organisations (CO), you will play a crucial role in managing the overall engagement responsibility for one or more such centers. Your primary focus will be on establishing and nurturing trusted relationships with executive and senior technology and operations stakeholders within client organizations. This typically involves engagement with individuals at the C, C-1, and C-2 levels. Your responsibilities will extend to driving business growth by identifying new opportunities, developing solutions that align with Iris capabilities in the IT Application Development space, and ensuring successful client outcomes through service delivery. You will be expected to lead the portfolio towards defined quantitative and qualitative Key Performance Indicators (KPIs) while maintaining high-quality service delivery in compliance with established standards. Acting as a Solutioning Champion, you will be required to demonstrate expertise in specific business domains, technologies, or engineering practices to support pre-sales and solutioning efforts both within and outside the portfolio. This may involve qualifying new business opportunities and collaborating with fulfillment functions to ensure timely project staffing. Additionally, you will need to collaborate with enabling functions to meet contractual and execution-related compliance requirements, work with domain and technology practices to drive go-to-market strategies, and manage a direct span of people at various managerial levels. To excel in this role, you should possess 14-18 years of experience in the IT services industry, with a focus on account or engagement management. Specific experience managing geographically distributed teams in Application Development and Maintenance projects is essential. Previous exposure to industries such as Insurance, Transport, Supply chain, Logistics, or Education will be advantageous. Key skills required for this role include consultative and solution-oriented thinking, strong business communication and negotiation abilities, and a proactive approach towards achieving set goals. Experience in structuring deals, managing sales or pre-sales activities, and troubleshooting service delivery issues will be beneficial. While not mandatory, experience in setting up mid-large size IT service delivery portfolios, familiarity with diverse service offerings, pricing models, and engagement structures, as well as awareness of current and emerging technologies and trends, will be considered advantageous in this position.,