Client Engagement Executive/Trainee( Freshers)

Position: Client Engagement Trainee
Location: Ernakulam
Type: Entry-Level | Full-Time

About the Role:
We’re looking for a motivated and detail-oriented Client Engagement Trainee to join our team in Ernakulam. This is an excellent entry-level opportunity for individuals eager to start a career in business development, sales support, or client relationship management. In this role, you'll play a key part in ensuring client satisfaction, identifying growth opportunities, and supporting internal teams to deliver exceptional service.

Key Responsibilities:

• Engage with existing clients via email, phone, and chat to assess satisfaction and explore new service opportunities.
• Understand client requirements and create tailored proposals, service recommendations, and quotations.
• Follow up on proposals to support lead conversion and successful deal closures.
• Identify upselling and cross-selling opportunities based on client feedback, workflows, and business goals.
• Coordinate with the Accounts team to ensure timely invoicing and manage follow-ups on outstanding payments.
• Work closely with service delivery and front-end teams to ensure consistent and high-quality client interactions.
• Maintain accurate records of client communications, proposals, feedback, and sales progress using internal systems.
• Support the sales team by nurturing leads and helping discover new revenue opportunities.
• Learn internal systems and tools to align client expectations with service capabilities.

What We’re Looking For:

• Strong attention to detail and excellent time management and organizational skills.
• Exceptional written and verbal communication skills.
• A proactive, client-focused mindset with a positive attitude.
• Ability to work collaboratively with cross-functional teams.
• Eagerness to learn, grow, and adapt in a dynamic environment.
• Familiarity with CRM tools and Microsoft Office is an added advantage.

Qualifications:

• Bachelor’s degree (completed or currently pursuing) in Business Administration, Marketing, Communications, or a related field.
• Internship or project-based experience in client servicing, sales support, or account management is a plus.

Job Types: Full-time, Fresher

Work Location: In person