Client Engagement Executive/Trainee( Freshers)

We’re seeking a proactive and detail-oriented Client Engagement Trainee to join our growing team. This entry-level position is ideal for individuals looking to launch a career in client relationship management, sales support, or business development. As a key member of our client success team, you will help strengthen client relationships, identify growth opportunities, and support internal teams to deliver exceptional service.

Key Responsibilities:

• Engage with existing clients via email, phone, and chat to monitor satisfaction and explore new service opportunities.
• Understand client needs and assist in crafting tailored proposals, quotations, and service recommendations.
• Follow up on proposals to improve conversion rates and support the sales team in closing deals.
• Identify upselling and cross-selling opportunities based on client feedback, usage patterns, and business goals.
• Work with the Accounts team to ensure timely invoicing and assist in following up on outstanding payments.
• Collaborate with service delivery and front-end teams to ensure seamless client experiences.
• Maintain accurate records of client communications, sales progress, and feedback using internal CRM systems.
• Support the sales pipeline by nurturing leads and helping identify new revenue streams.
• Learn internal processes, tools, and systems to align client expectations with delivery capabilities.

What We’re Looking For:

• Strong attention to detail with excellent organizational and time management skills.
• Exceptional written and verbal communication abilities.
• A customer-first mindset, positive attitude, and eagerness to learn.
• Ability to work collaboratively across teams and departments.
• Comfort in a fast-paced, evolving work environment.
• Familiarity with CRM tools and Microsoft Office is a plus.

Qualifications:

• Bachelor’s degree (completed or in progress) in Business Administration, Marketing, Communications, or a related field.
• Internship or academic project experience in sales support, client servicing, or account management is a strong advantage.

Why Join Us?

• Hands-on training and mentorship to kick-start your career.
• Exposure to real client relationships and sales processes.
• Opportunity to grow within a dynamic, team-oriented environment.

Job Types: Full-time, Fresher

Work Location: In person