Client Delivery- Operations

0 - 2 years

2 - 3 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Client Relationship Management: Build and maintain strong, long-term relationships
with clients to ensure engagement and satisfaction.
  • Issue Resolution: Act as the first point of contact for client concerns; resolve issues
promptly to maintain trust and retention.
  • Lead Management: Manage client leads effectively, ensure timely follow-ups, and
coordinate with sales and service teams for smooth onboarding.
  • Cross-functional Collaboration: Work closely with sales, operations, product, and
support teams to deliver a seamless client experience.
  • Problem Solving: Analyze client feedback and operational challenges to identify
opportunities for improvement and implement effective solutions.
  • Performance Tracking: Monitor client usage, performance metrics, and engagement
levels to ensure delivery of promised value.

Qualifications & Skills
1. Graduate in Business, Marketing, or related field.
2. Experience: 6 months-2 years in client servicing, operations, or delivery
management.
3. Strong communication and interpersonal skills.
4. Proficiency in CRM tools and MS Office Suite.
5. Ability to thrive in a fast-paced environment and meet strict timelines.
Compensation.

If there are any obstacles related to the requisition, request you to connect at +91 92118 48578. 

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