Client Delivery Analyst

The Client Delivery Analyst will work on the requirements of the client and interpret these and implement the changes in our own solution. They will be responsible for delivery, as well as feeding into design choices for new deliveries and ensuring work is carried out according to business standards. They will work with the Client Manager, Data and Analytics teams, and the Go-To-Market Team to support on executing the pipeline.

Key Responsibilities:

• Analyze requirements from both internal and external stakeholders, assess data fitment, debug issues, identify root causes, and recommend appropriate workarounds to support successful solution delivery
• Support the end-to-end customer delivery process by contributing to backlog grooming, task execution, and pipeline tracking under the guidance of senior team members.
• Maintain and enhance existing solutions while delivering customized implementations for new clients.
• Configure products via database tables using SQL queries (minimal usage), ensuring alignment with client-specific requirements.
• Leverage an in-house platform to build scorecards using decision tree models and arithmetic logic-based computations.
• Translate business requirements into precise technical product configurations to deliver excellent client outcomes.
• You will Liaise with external lenders and partner sites to facilitate smooth product onboarding and obtain necessary consents.
• Conduct product testing and manage sign-off procedures in alignment with client expectations and regulatory standards.
• Schedule and manage regular data updates, ensuring accuracy and consistency across systems.
• You will ensure compliance by monitoring product changes and validating data against regulatory standards (e.g., FCA, GDPR), while adhering to established change management and security protocols
• Advocate for a culture that achieves business goals, delights customers, and promotes fair treatment of all consumers, including Experian UK clients and consumers.
• Maintain and update documentation for operational processes, including User Guides, Implementation Guides, and Training Guides.
• Identify and implement changes to product functional documentation in line with product updates.
• Develop and maintain strong working relationships with client management teams.
• Build product knowledge and stay updated on platform capabilities and delivery processes.
• Ensure delivery solution activities are completed on time, within scope, and to quality standards defined by product consultants.

Experience & Education:

• 13 years of experience in solution delivery or product implementation and client delivery roles
• Bachelor's degree or equivalent experience in mathematics, or computer science

Technical and Delivery Skills:

• Expertise in Maintaining and enhancing existing solutions.
• Proficient in Excel in formulas, Pivot Tables, conditional formatting, and basic macro understanding for data manipulation and reporting
• Proficiency in SQL includes ability to write and optimize queries using basic commands.
• Experience with writing and executing regression scripts and ability to handle complex queries, use Common Table Expressions, subqueries, and window functions
• Familiarity with query optimization, data integrity checks, and working with large datasets
• Familiarity with stored procedures, dynamic parameters, ranking functions, and window functions.
• Experience creating comprehensive test cases, including edge cases and boundary conditions.
• Ability to maintain and update existing test suites to reflect product changes.
• Identifying gaps in test coverage and ensuring high-quality deliverables.
• Experience using testing tools such as JMeter or Postman (preferred).
• Experience with Agile methodologies and project management tools like JIRA or Azure DevOps.
• Understanding of regulations, change management, and security standards (e.g., FCA, GDPR).

• Focus on reliability, accuracy, and thorough documentation.
• Committed to ensuring data accuracy and high-quality delivery outcomes.
• Validating solutions that meet functional requirements and quality standards.
• Experienced in creating comprehensive test cases, including edge cases and boundary conditions.
• Capable of maintaining and updating test suites to reflect product changes.
• Adept at identifying gaps in test coverage to ensure robust and reliable deliverables.

• Proactive in managing stakeholder expectations and improving client satisfaction.
• Advocates for fair and customer-centric delivery practices.
• Committed to continuous process improvement and operational excellence.