Client Coordinator

• First Point of Contact: Greet clients warmly, serve as the primary point of contact, and answer inquiries about services and products.
• Appointment Management: Schedule, confirm, reschedule, and cancel client appointments.
• Service & Product Promotion: Actively promote treatments, packages, skincare products, and any available discounts or promotions to clients.
• Client Experience: Ensure a clean, organized, and welcoming environment for clients and provide excellent customer service throughout their visit.
• Inquiries & Feedback: Address client concerns, complaints, or questions with professionalism and empathy, escalating issues to management when necessary.

Administrative & Operational Support

• Check-in/Check-out: Handle client check-ins, process payments, and manage billing, insurance verification, and co-payments.
• Record Keeping: Maintain accurate client records, update Electronic Medical Records (EMR), and manage patient files, ensuring confidentiality and compliance.
• Office Management: Perform general administrative tasks like filing, faxing, and managing office supplies.
• Inventory: Monitor and potentially order medical supplies and injectables.
• Clinic Maintenance: Ensure the front desk and waiting areas are clean, tidy, and organized.

Team & Management Support

• Internal Coordination: Coordinate with aesthetician, therapists, and other staff to ensure efficient clinic operations and support.
• Rostering: Assist in creating and managing team schedules.
• Reporting: Help prepare reports and documents for management and assist with marketing initiatives.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person