Client Coordinator in Delhi

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Location:

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About BookLeaf Publishing

BookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help aspiring and established writers bring their books to life. Featured in Shark Tank India Season 4, our scalable and impactful model has positioned us among the most trusted publishing platforms in the country.

Role Overview

As a Client Coordinator

Key Responsibilities

• Respond to author queries via

  email

  ,

  phone

  ,

  Google Meet

  , and

  chat

  with professionalism, clarity, and empathy.
• Take

  onboarding calls

  to guide authors through the publishing process and set expectations early on
• Provide end-to-end guidance to authors on the self-publishing process including manuscript submission, timelines, formatting, design, and distribution.
• Keep authors updated on the status of their projects and proactively address any delays or challenges.
• Ensure high-quality standards in book layout, design, and overall presentation before final publishing.
• Document all client interactions, feedback, and project progress using internal tools.
• Share feedback and recurring queries with the operations and support teams for continual process improvement.

Qualifications & Experience

• Bachelor’s degree in Publishing, Communication, English, Media, or a related field.
• 1–3 years of experience in publishing, customer support, or content/media services.
• Excellent verbal and written communication in English (7/10 or higher).
• Ability to handle multiple author projects simultaneously and maintain quality control.
• Comfortable using

  Google Workspace tools

  (Docs, Sheets, Gmail, Meet),

  ChatGPT

  , and other digital platforms to streamline communication and task management. 
• Strong organizational skills and a problem-solving mindset.

Other Requirements

• Immediate joiners or those with a short notice period preferred.
• Must own a laptop (systems are not provided by the company).

Pay:

Benefits:

Supplemental Pay: