Client Advisor

Client advisor

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

• Over 200,000 happy customers
• Over 335,000 5 star reviews
• Over 150 Highly qualified coaches on the platform
• 95% of sessions are being completed with 5-star rating

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit https://myyogateacher.com/aboutus

We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. We're proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture

Company Info

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Responsibilities

• Respond to client questions via chat, email and voice
• Follow up with clients in the trial process to nudge them to book, join and sign up as members
• Interface with care and teacher ops to ensure that client has a great experience with trial
• Interface with teachers to address support queries for clients
• Interface with teacher ops to ensure that all the 3 month plan are delivered in a timely manner

Qualifications

• A graduation degree
• Self-starter
• Great deal of empathy and ability to feel client pain, ambivalence and challenges
• Great communication skills - both oral and written
• Ability to set plans and execute them, organized
• Able to adapt rapidly in quick changing environment
• Ability to follow a process with consistent follow ups
• Comfortable with technology and data reporting etc.
• Collaborative in terms of working with other teams
• Trainable - ability to learn MI skills, listen etc.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

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Education

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