Client Account Manager - Warehouse Operations

Key Responsibilities: Client Relationship Management Act as the single point of contact for assigned clients for all warehouse-related operations. Understand client business models, product categories, and order patterns. Conduct regular client meetings, calls, and reporting on performance, SLAs, and open issues. Order Management & Coordination Monitor daily order processing, pick-pack-ship operations, and ensure adherence to SLAs. Coordinate with warehouse supervisors and floor teams for priority or bulk orders. Track inventory levels, stock movements, and highlight replenishment needs to clients. Issue Resolution Manage escalations related to delayed dispatches, inventory mismatches, damages, or incorrect shipments. Collaborate with the operations team to investigate and resolve operational bottlenecks. Reporting & Analytics Share daily, weekly, and monthly reports with clients covering KPIs like order accuracy, fulfillment rate, returns, etc. Track service level agreements (SLAs) and ensure corrective actions for deviations. Process Improvement Identify gaps in warehouse processes that impact client service. Recommend improvements to enhance accuracy, speed, and client satisfaction. Documentation & Compliance Maintain updated documentation of processes, agreements, and communications with clients. Ensure compliance with client-specific packaging, labeling, or operational requirements. Job Type: Full-time Pay: ₹16,280.00 - ₹30,744.85 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: Key account management: 1 year (Required) Location: Virgonagar, Bengaluru, Karnataka (Required) Work Location: In person Application Deadline: 28/06/2025 Expected Start Date: 01/07/2025