Client Account Manager - Digital Marketing

Job Description

Overview - A highly organized and proactive Project Manager/Account Manager to join our team. The ideal candidate will be responsible for ensuring that all projects are completed on time, within budget, and to the highest quality standards. This role requires exceptional multitasking abilities, excellent communication skills, and a strong understanding of project management and account management principles. Key responsibilities Project Management: -Oversee the planning, implementation, and tracking of projects. -Ensure all project deadlines are met and deliverables are of high quality and as per clients expectations -Coordinate internal resources and third parties/vendors for the flawless execution of projects. -Develop detailed project plans to monitor and track progress. -Manage changes to the project scope, project schedule, and project costs. -Manage client relationships, address any concerns or challenges promptly -Maintain high level of client satisfaction through out the project lifecycle Account Management: -Serve as the main point of contact for clients, ensuring their needs and expectations are met. -Build and maintain strong, long-lasting client relationships. -Prepare and deliver client presentations and reports. Resource Optimization: -Determine the most efficient use of human and technological resources. -Ensure there is no wastage of resources and that all assets are utilized effectively. -Monitor and manage project budgets and resources. Stakeholder Communication: -Follow up with all stakeholders to ensure project alignment and progress. -Facilitate regular meetings to keep all team members informed and aligned. -Provide regular updates to clients and senior management. Quality Assurance: -Maintain the highest quality standards in all project deliverables. -Implement and oversee quality control processes. Team Performance and Well-being: -Ensure all team members are performing at their highest capacity. -Foster a positive and productive work environment. -Address and resolve any issues that may arise within the team. Qualification & work experience Masters degree or equivalent - PGDM/ MMS/ Diploma in Project Management Proven experience as project manager in relevant industry Excellent communication skills and presentation skills Excellent understanding of project management methodologies and best practices Strong team management skills and leadership ability Problem solving and decision making skills Take ownership of the project and ensure it is delivered successfully with agreed time, business and quality standards