Claims Support Executive (Cashless)

Role Overview: You will be responsible for answering customer queries in a positive and effective manner, both via e-mail and over the phone. You will need to identify and assess customers" needs to achieve satisfaction, handle complaints, and provide appropriate solutions within the time limits. Additionally, you will manage end-to-end support for cashless claims processing, including coordination with hospitals, insurance teams, and customers. Guiding customers on claim submission requirements, approvals, and timelines will also be part of your role. Key Responsibilities: - Answer customer queries through email and phone, ensuring a positive customer experience - Identify and assess customers" needs to provide effective solutions - Handle customer complaints, offer appropriate solutions and alternatives, and follow up to ensure resolution - Manage end-to-end support for cashless claims processing, coordinating with hospitals, insurance teams, and customers - Guide customers on claim submission requirements, approvals, and timelines - Serve customers by providing product and service information and resolving problems efficiently - Resolve product or service issues by clarifying complaints, determining causes, and providing the best solutions Qualifications Required: - Proven customer support experience, preferably in healthcare, insurance, or hospital claim services - Hands-on experience in handling cashless claims, including TPA/insurer coordination and hospital desk support - Strong phone contact handling skills and active listening ability - Customer orientation with the capability to adapt and respond to different types of characters - Excellent communication and presentation skills - Ability to multitask, prioritize, and manage time effectively,