Strategy and Planning
Nil
Policy, Process and Procedures
Maintaining current knowledge of insurance guidelines and policy changes and modifications
Environmental Awareness/Customer Focus
Maintain good relationships with the insured, agents, service providers and other internal counterparts
Respond to requests in accordance with service standards
Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
Technical Performance
Receiving, recording and processing all incoming insurance claims
Interpreting basic policy coverage's and determining if coverage's apply to claims submitted, escalating issues as needed
Setting reserves and settling claims in the most cost effective manner and ensuring timely issuance of disbursements
Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation and briefing solicitors if further action is to be taken
People Management
Nil

Preferred Competencies/Skills

Good communication and interpersonal skills
Sound PC skills with fast and accurate typing
Able to work independently and ensure quality service standard provided

Preferred Education Specifics

Tertiary education

Preferred Experience

Minimum 3+ years’ experience in insurance services

Preferred Licenses/Certifications

Professional qualification in insurance or related disciplines

Preferred Knowledge

Basic claims knowledge and understanding of insurance

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

How to Apply:

To submit your application, follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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