Job
Description
Maersk is a global leader in integrated logistics, having been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. Position Summary: As a Claims Adjuster , you will be responsible for the comprehensive management and administration of all cargo claims filed globally. This role demands a customer-centric approach, coupled with a keen eye for legal requirements, to ensure fair yet firm claims and recovery management. You will proactively coordinate with local front desks, provide technical expertise, and drive loss prevention initiatives to secure the best possible settlements for the Group. Key Responsibilities: Cargo Claims Handling: Handle cargo claims efficiently and effectively as per established guidelines and organizational policies. Customer-Centric & Legal Compliance: Maintain a customer-centric approach while adhering strictly to legal requirements, ensuring claims are closed within the legal ambit. Claims Relationship Management: Establish and foster appropriate claims handling relationships within your respective management area. Factual Assessment & Documentation: Accurately assess and meticulously document the factual background of claims matters, ensuring comprehensive and timely updates to the claims file. Recovery Management: Safeguard rights of recovery and proactively drive recovery actions to maximize settlements for the Group. Stakeholder Liaison: Liaise effectively with a wide range of internal and external stakeholders, including claimants (customers, recovery agents, lawyers, underwriters, P&I Clubs), and third-party claims administrators. Data Management: Accurately enter and update data in the claims database (case management system) according to corporate guidelines, maintaining top-level data quality. Claims Settlement: Manage and settle claims matters in accordance with corporate guidelines and established decision-making authority. Advisory Support: Provide expert advice and support to local claims desks regarding any claims-related matters. Loss Prevention: Formulate, drive, and/or support various loss prevention initiatives to minimize future incidents and claims. Required Experience & Skills: Education: Graduate from a recognized university. An LLB / LLM or MBA degree would be preferable. Experience: Minimum of 2 years of working experience within the Shipping, Logistics, Marine Surveyor, or Insurance Industry. Exposure to shipping operations is preferable. Experience in core claims handling (which includes independent claim settlement) will be a significant advantage. Functional/Technical Skills:Good Analytical skills with an eye for detail. Proficient knowledge of the structure and content of the English language , including meaning and spelling of words, rules of composition, and grammar. Knowledge of local maritime laws , legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the political process directly impacting claims handling in the region. Good Comprehension skills . Excellent team player. Well-organized to effectively manage multi-tasks. Flexible and adaptable to changes. Demonstrates strong ownership and responsibility for assigned tasks. Decision-Making Authority: As per organizational guidelines and established frameworks. What We Offer: Joining Maersk means being part of a team that is not only transforming global trade but also shaping the future of our industry. You will be part of a truly international company with a strong culture, where you will have unique opportunities to make a real impact on a global scale. We offer constant challenge and the scope to learn in an open and friendly atmosphere, with a strong focus on continuous improvement and personal development.
