City Head Operations

Job Title: City Head- Bangalore (ETO OHM)

About the Role

• Lead and manage the driver supply team: recruitment, onboarding, training, attendance & performance.
• Ensure optimal fleet availability, uptime, and shift adherence.
• Oversee vehicle charging planning, station coordination, and daily charging compliance.
• Maintain highest standards of vehicle cleanliness, grooming, condition, safety and quality checks.
• Own collection processes: driver settlements, trip collections, cash/UPI processes, and reconciliations.

2. Operations Excellence

• Ensure seamless daily operations at KIAL (BIAL).
• Maintain 100% compliance on roster, dispatching, lane management, and airport standards.
• Monitor trip productivity, turnaround time, driver behavior, and customer experience.
• Handle escalations proactively and ensure timely resolution.

3. Business & Sales Growth

• Drive customer conversions at the airport turning walk-ins and passengers into OHM users.
• Work closely with the sales & customer engagement team to improve booking funnels and repeat usage.
• Identify demand patterns, peak-hour opportunities, and new revenue levers.

4. Stakeholder Management

• Act as the

  primary face of ETO OHM

  for all interactions with

  BIAL teams, airport authorities, security teams, and ground partners

  .
• Ensure tight coordination on approvals, lane access, parking, audits and issue closures.
• Represent the company professionally in all external meetings.

5. Leadership & Reporting

• Lead a team of mentors, driver executives, quality executives and operational staff.
• Drive KPIs across trips, revenue, utilization, driver availability, quality scores and collections.
• Publish daily/weekly MIS and operational dashboards.

Required Qualifications & Skills

• 5 -10 years of experience in mobility, logistics, EV operations, airport operations, fleet management, or last-mile delivery.
• Strong people management skills; ability to lead large ground teams.
• Excellent communication skills in

  English + Hindi + Kannada

  (Telugu is a plus).
• High ownership mindset; able to work in fast-paced, high-pressure airport environment.
• Strong analytical and problem-solving skills.
• Ability to work flexible hours (airport operations are 24/7).

What We Offer

• Opportunity to lead and grow one of India fastest-growing luxury EV mobility brands.
• High ownership, autonomy, and leadership visibility.
• Competitive salary + performance incentives.
• Fast career progression for high performers.