Cisco Presales Engineer

• Hybrid in Hyderabad, India (onsite 3 days a week)

• Permanent fulltime role with a fixed salary of 30-35 LPA

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) with deep expertise in Cisco Unified Contact Center Enterprise (UCCE), VXMI scripting, and certificate lifecycle management. The ideal candidate will serve as a trusted advisor to our strategic customers, ensuring the successful deployment, operation, and optimization of Cisco solutions.

Key Responsibilities

• Customer Engagement & Relationship Management and Technical Expertise & Solution Delivery

• Build strong relationships with customer stakeholders and Cisco account teams.

• Conduct regular technical reviews and strategic planning sessions.

• Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting.

• Develop and maintain VXMI scripts to support custom call flows and integrations.

• Lead efforts in certificate renewals, ensuring compliance and minimal service disruption.

• Collaborate with internal engineering and support teams to resolve complex issues.

• Deliver technical workshops, training, and documentation tailored to customer needs.

• Project Management & Coordination

• Support onboarding, upgrades, and migrations of Cisco contact center solutions.

• Coordinate with cross-functional teams to ensure timely delivery of services.

REQUIRED SKILLS AND EXPERIENCE

- Cisco UCCE Environments Experts

- VXMI Scripting

- Certificate renewals experience

- Cisco Webex

- Technical support expertise along with strong customer facing skills

NICE TO HAVE SKILLS AND EXPERIENCE

• CCIE CCNP
• Experience with Cisco Finesse, CVP, and ICM scripting.