Cisco Collaboration Engineer

Innovatia Technical Services Inc

4 - 8 years

7 - 11 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

tcp cucm qos ip troubleshooting sip cisco ucce h323

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist in deploying and configuring Cisco UC and Collaboration solutions, including on-premises CUCM, Unity Connection, and other UC adjuncts.
Support integrations with gateways, endpoints, and voicemail systems.
Configure E911 integrations and provide Level 2/3 technical support for collaboration environments.
Troubleshoot issues involving call routing, SIP trunks, and user configurations.
Manage dial plans, provisioning, call routing, and device registrations.
Monitor system health and call quality metrics.
Maintain technical documentation and SOPs, and prepare usage and performance reports.
Support implementation and migration projects, collaborating with internal teams and external providers.

Job Requirements

Hands-on experience with CUCM, Webex Calling, Webex Control Hub, and Cisco Unity Connection.
Knowledge of VoIP protocols (SIP, H.323, RTP).
Experience with Cisco gateways (CUBE, SRST) and PSTN connectivity.
Understanding of network fundamentals (TCP/IP, QoS, VLANs, firewalls).
Familiarity with IM&P, Jabber, Webex Contact Center, or UCCX.
Exposure to UC platforms such as Microsoft Teams or Zoom is an added advantage.
Bachelor's degree in computer science, Engineering, or equivalent practical experience.
CCNA Collaboration or progress toward CCNP Collaboration preferred.
2-4 years of experience supporting Cisco UC or Collaboration platforms.
Strong communication and analytical troubleshooting skills.
Ability to follow procedures and collaborate in cross-functional environments.
Self-motivated with a willingness to learn new collaboration technologies.
Strong attention to detail and time management.

Perks and Benefits

Comprehensive Health Insurance policy.
Employee Wellness Program with a focus on mental health.
Robust reward and recognition programs.
Company incentive programs offered.
Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave, and Paid Leave for personal time off.
Ample growth and learning opportunities.
Remote work opportunities.
Focus on work/life balance.
Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

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