Circle Lead Assurance

Airtel

4 - 9 years

6 - 12 Lacs

ahmedabad

Posted:4 hours ago| Platform:

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Skills Required

rf ftth npt networking pri wireline isp ip ept mpls leased line

Work Mode

Work from Office

Job Type

Full Time

Job Description

PERSONAL CHARACTERISTICS & BEHAVIOURS

Good communication skills
High on initiatives.
Customer centric approach
Capable of taking independent decisions
Very good interpersonal skills
Creativity and innovation
A keen planner and implementer with insightful experience in handling operations entailing planning, budgeting, and resource deployment
Exposure to Customer service or Telecom business in similar customer service role
3-8 years hands on Experience in PRI/Lease Line/MPLS/ILP Products.
Understanding of NPT/EPT/FTTH/Wireless Media/Network
Understanding of RF & Fiber Network.
Must have hands on experience of Computer Hardware and Networking.

EDUCATIONAL QUALIFICATIONS

Diploma/B.Tech/BE- Electronics & Communication

Responsibility

End to end Ownership of Customer interaction, Repeat and SLA.
Driving - KPIs/SLA achievement as per Customer Contract
Material management
Team handling
Performance monitoring and drive towards improvement.
Analyze performance across the zone and implement strategies to ensure performance against set targets
Manage growth through resource planning, maximizing automation and selfcare usage Managing team productivity

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