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Airtel
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Circle Head- B2B

Circle Head- B2B

Airtel

12 - 22 years

15 - 25 Lacs

Jaipur

Posted:1 month ago| Platform:

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Skills Required

Service Delivery Service Assurance Telecom Networking CSAT Management Transmission Systems NLD Network governance Head B2B Six Sigma Wireline Operations Telecom Service Delivery Incident Management Enterprise Service Management Stakeholder Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: This position is responsible for wire line (NLD & Access) Service Assurance for wireline B2B Customer links and thereby directly contributing customer satisfaction. The position will also be responsible for enhancing efficiencies, mitigate risks, resolve issues and optimize cost savings, and to ensure that all deliverables are completed within SLA. Manager shall also work towards identifying, developing and implementing techniques to improve productivity. Essentially the key focus area of this position will be- Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders. Driving teams to ensure compliance against defined goals and processes to meet customer requirements & achieve customer delight. Adhering to and developing process-oriented approach within function. Develop a highly skilled and efficient team to drive customer satisfaction. Maintain high level of motivation and energy in teams. Institutionalize learning process by creating knowledge base and build culture of knowledge sharing in teams. Reporting of MIS/Dashboards to senior management/functional heads capturing areas of improvements, performance trends & bottlenecks Collaborating with business units to integrate business needs, interests, and objectives Effectively communicate with excellent interpersonal skills to ensure precise & timely communication to stakeholder Preferred candidate profile: Experience in Telecom, having experience in handling service assurance with flair of managing customer relationships / operations with strong service orientation. Good knowledge of Transmission Systems and possesses team building skills.

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Circle Head- B2B