11.0 - 16.0 years

15 - 25 Lacs

chandigarh

Work from Office

Role & responsibilities: This position is responsible for wire line (NLD & Access) Service Assurance for wireline B2B Customer links and thereby directly contributing customer satisfaction. The position will also be responsible for enhancing efficiencies, mitigate risks, resolve issues and optimize cost savings, and to ensure that all deliverables are completed within SLA. Manager shall also work towards identifying, developing and implementing techniques to improve productivity. Essentially the key focus area of this position will be Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders. Driving teams to ensure ...

Posted 1 week ago

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Lead- Wireline Assurance Airtel

8.0 - 13.0 years

8 - 13 Lacs

Gurgaon, Haryana, India

On-site

Key Deliverables: Lead end-to-end Wireline Assurance operations for both ISP and OSP, including FTTH implementation and network performance optimization. Ensure achievement of Wireline KPIs to maintain high service reliability and operational efficiency. Enforce compliance with audit standards through regular monitoring and documentation. Resolve customer escalations promptly while upholding high service quality standards. Coordinate with cross-functional teams to execute network rollouts and upgrades seamlessly. Role Responsibilities: Guide and support field teams, ensuring SLA adherence and providing technical assistance. Troubleshoot and optimize network issues using advanced IP networkin...

Posted 1 month ago

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Circle Head- B2B Airtel

12.0 - 22.0 years

15 - 25 Lacs

Jaipur

Work from Office

Role & responsibilities: This position is responsible for wire line (NLD & Access) Service Assurance for wireline B2B Customer links and thereby directly contributing customer satisfaction. The position will also be responsible for enhancing efficiencies, mitigate risks, resolve issues and optimize cost savings, and to ensure that all deliverables are completed within SLA. Manager shall also work towards identifying, developing and implementing techniques to improve productivity. Essentially the key focus area of this position will be- Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders. Driving teams to ensure...

Posted 3 months ago

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