14 Csat Management Jobs

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at client sites while ensuring they meet 100% quality assurance parameters. You will be responsible for understanding product/software requirements, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ways to improve system performance. Additionally, you will collaborate with functional teams to convert client requirements into feasible designs and work closely with project managers to gather information on software capabilities. Your tasks will also include performing coding, ensuring optimal software/module development, evaluating operational feasibility, developing and automating processes for software validation, modifying software to fix errors, and preparing reports on programming project specifications. You will be expected to ensure error-free code, compile accurate documentation and reports, and provide feedback on usability and serviceability. Moreover, you will be responsible for status reporting and maintaining a customer focus by capturing client requirements, taking regular feedback to ensure timely delivery, and participating in continuing education and training. You will also consult with engineering staff, document solutions, and ensure good quality interactions with customers through various channels. In terms of deliverables, you will be evaluated based on continuous integration, deployment & monitoring of software, quality & CSAT metrics, and MIS & reporting accuracy. Your performance will be measured based on parameters such as error-free onboarding & implementation, on-time delivery, customer experience, and timely generation of MIS & reports.,

The role aims to design, test, and maintain software programs for operating systems or applications to be deployed at the client's end, ensuring they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and designing the product/software, developing software solutions, and investigating problem areas throughout the software development life cycle. Root cause analysis of system issues, identifying system performance improvements, and collaborating with project managers are also key aspects of the role. Coding and ensuring optimal software/module development is another crucial part of the job. This involves determining operational feasibility, developing and automating processes for software validation, modifying software to fix errors or improve performance, and preparing reports on programming project specifications. Furthermore, status reporting and customer focus play a vital role in the job. Capturing client requirements, taking regular feedback, participating in education and training, and documenting solutions are essential tasks. Ensuring good quality interaction with customers and timely responses to their requests are also important responsibilities. The performance parameters for this role include continuous integration, deployment, and monitoring of software, quality and customer satisfaction, as well as management information systems and reporting. Adherence to schedules, on-time delivery, troubleshooting queries, and completion of certifications for skill enhancement are key measures of success. Join Wipro, an end-to-end digital transformation partner with bold ambitions. Embrace the opportunity to reinvent yourself, your career, and your skills in a business powered by purpose. Be a part of an organization that encourages constant evolution and empowers you to design your reinvention. Applications from individuals with disabilities are encouraged and welcomed.,

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end and ensure they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ideas to improve system performance. Moreover, you will analyze client requirements, collaborate with functional teams, and confer with project managers to obtain information on software capabilities. Your responsibilities will also include performing coding, ensuring optimal software/module development, determining operational feasibility, developing and automating processes for software validation, modifying software to fix errors, and preparing reports on programming project specifications. You will compile timely and accurate documentation, coordinate with the team on project status and progress, provide feedback on usability and serviceability, and report quality risks to concerned stakeholders. Additionally, you will be responsible for status reporting and maintaining customer focus on an ongoing basis with respect to the project and its execution. This involves capturing requirements and clarifications from the client, gathering feedback, participating in continuing education and training, consulting with engineering staff, documenting solutions, and ensuring good quality of interaction with customers. In terms of deliverables, you will be evaluated based on performance parameters such as Continuous Integration, Deployment & Monitoring of Software, Quality & CSAT, and MIS & Reporting. The key measures include 100% error-free onboarding & implementation, adherence to schedule/release plan, on-time delivery, troubleshooting queries, customer experience, completion of assigned certifications for skill up-gradation, and 100% on-time MIS & report generation. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro and realize your ambitions. Applications from people with disabilities are explicitly welcome.,

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at a client end while ensuring they meet 100% quality assurance parameters. Your responsibilities include understanding product/software requirements, developing software solutions, conducting root cause analysis, improving system performance, and collaborating with project managers and functional teams. You will be responsible for coding, ensuring optimal software/module development, evaluating operational feasibility, automating software validation processes, modifying software, recommending system installations or modifications, preparing reports, ensuring error-free code, and compiling comprehensive documentation and reports. Additionally, you are expected to provide status reporting, focus on customer needs, capture client requirements, seek feedback regularly, participate in education and training, consult with engineering staff, document solutions clearly, maintain good customer interactions, and respond timely to customer requests. Your performance will be measured based on continuous integration, deployment, and monitoring of software with 100% error-free onboarding and implementation, quality and customer satisfaction metrics, on-time delivery, troubleshooting queries, MIS and reporting accuracy, and adherence to schedules and release plans.,

The role requires you to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end while ensuring they meet 100% quality assurance parameters. Your responsibilities include understanding the product/software requirements, developing software solutions, and conducting root cause analysis of system issues. You will collaborate with project managers, analyze client requirements, and convert them into feasible designs. Coding and ensuring optimal software/module development are crucial aspects of the role. You will determine operational feasibility, develop and automate processes for software validation, and modify software to fix errors or improve performance. Reporting on programming project specifications, preparing documentation, and coordinating with the team on project status are also part of your duties. Maintaining ongoing status reporting and focusing on customer requirements are essential. You will capture client requirements, gather feedback regularly, and participate in training to stay updated on best practices. Consulting with engineering staff, documenting solutions clearly, and ensuring good quality interactions with customers are key components of the role. Your performance will be measured based on parameters such as continuous integration, deployment & monitoring of software, quality & customer satisfaction, and MIS & reporting. You will be evaluated on error-free onboarding & implementation, adherence to release plans, on-time delivery, troubleshooting queries, and timely MIS & report generation.,

The role requires you to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end, ensuring they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and designing the product/software, developing software solutions, investigating problem areas, and facilitating root cause analysis. Additionally, you will identify ideas to improve system performance, analyze client requirements, and collaborate with functional teams or systems analysts. Your responsibilities will also include performing coding, ensuring optimal software/module development, automating processes for software validation, modifying software to fix errors, and preparing reports on programming project specifications. You will be required to ensure all codes are error-free, compile comprehensive documentation, and coordinate with the team on project status and progress. Furthermore, you will be expected to provide status reporting and maintain a customer focus by capturing requirements and feedback from clients, participating in continuing education and training, consulting with engineering staff, and documenting solutions. Timely response to customer requests and maintaining good quality interaction with customers are essential aspects of the role. In terms of deliverables, you will be evaluated based on continuous integration, deployment, and monitoring of software, quality, customer satisfaction, on-time delivery, troubleshooting queries, managing software, and generating MIS and reports in a timely manner. Overall, the role requires a strong focus on software development, problem-solving, client interaction, and adherence to quality and performance parameters.,

The purpose of this role is to design, test, and maintain software programs for operating systems or applications to be deployed at a client end, ensuring they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software, developing software solutions, investigating problem areas throughout the software development life cycle, and facilitating root cause analysis of system issues. Additionally, you will identify ideas to improve system performance, analyze client requirements, and collaborate with functional teams or systems analysts. Moreover, you will perform coding, ensure optimal software/module development, determine operational feasibility, develop and automate processes for software validation, modify software, and analyze information to recommend system installations or modifications. It is essential to ensure error-free code, prepare reports on programming project specifications, activities, and status, compile comprehensive documentation, coordinate with the team on project status, and provide feedback on usability and serviceability. You will be responsible for status reporting and maintaining customer focus on an ongoing basis with respect to project execution. This includes capturing all requirements and clarifications from the client, taking regular feedback to ensure timely delivery, participating in continuing education and training, consulting with engineering staff, documenting and demonstrating solutions, and ensuring good quality of interaction with customers. Timely responses to customer requests with no instances of complaints either internally or externally are crucial aspects of this role. Key Performance Parameters: 1. Continuous Integration, Deployment & Monitoring of Software - 100% error-free onboarding & implementation - Throughput % - Adherence to the schedule/release plan 2. Quality & CSAT - On-time delivery - Efficient management of software - Ability to troubleshoot queries - Enhancing customer experience - Completion of assigned certifications for skill upgrade 3. MIS & Reporting - 100% on-time MIS & report generation Ensure to meet these performance parameters to excel in this role and contribute effectively to the software development process.,

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at a client's end, ensuring they meet 100% quality assurance parameters. You will need to understand product/software requirements, develop software solutions, investigate problem areas, and facilitate root cause analysis. Collaborating with functional teams or systems analysts, you will convert client requirements into feasible designs and work closely with project managers to gather information on software capabilities. Your responsibilities will include coding, ensuring optimal software/module development, evaluating operational feasibility, and developing and automating processes for software validation. You will modify software to fix errors, adapt it to new hardware, improve performance, or upgrade interfaces. Additionally, you will prepare reports on programming project specifications, activities, and status while ensuring error-free code and timely documentation. In terms of status reporting and customer focus, you will capture all requirements and clarifications from the client, gather feedback regularly to ensure on-time delivery, and participate in continuing education and training to stay updated on best practices. You will consult with engineering staff to evaluate software-hardware interfaces, develop specifications, and document solutions by creating flowcharts, diagrams, and code comments. Maintaining good quality interaction with customers through various communication channels is essential. Your performance will be measured based on continuous integration, deployment, and monitoring of software for error-free onboarding, adherence to release plans, and customer satisfaction. You will also be evaluated on quality, timely delivery, troubleshooting queries, and completion of assigned certifications for skill enhancement. Additionally, your proficiency in generating MIS reports on time will be a key performance indicator.,

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at a client's end, ensuring they meet 100% quality assurance parameters. You will be responsible for understanding product/software requirements, developing software solutions, and investigating problem areas throughout the software development life cycle. Root cause analysis of system issues, improving system performance, and converting client requirements to feasible designs are key aspects of this role. Collaboration with functional teams and project managers to gather necessary information is crucial. Coding and optimal software/module development are essential tasks, including evaluating operational feasibility, designing test cases, fixing errors, and preparing comprehensive reports on programming project specifications. It is important to ensure error-free code, timely documentation, and coordination with the team on project status and progress. Regular status reporting and maintaining customer focus are vital components of this role. Capturing client requirements, gathering feedback, and participating in continuing education and training to stay updated on best practices are necessary. Consulting with engineering staff, documenting solutions, and ensuring quality interactions with customers are also part of the responsibilities. Key performance parameters include continuous integration, deployment, and monitoring of software to achieve error-free onboarding and implementation, adherence to release plans, and quality assurance. On-time delivery, managing software effectively, troubleshooting queries, and maintaining high customer satisfaction levels are critical for success. Additionally, timely MIS and report generation are essential to track project performance effectively.,

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end and ensure they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software by developing software solutions, investigating problem areas, and facilitating root cause analysis of system issues. You will collaborate with functional teams or systems analysts to convert client requirements into feasible designs. Your responsibilities will include performing coding, ensuring optimal software/module development, evaluating operational feasibility, developing and automating processes for software validation, and modifying software to fix errors or improve performance. You will prepare reports on programming project specifications, activities, and status, ensuring error-free code, and compiling comprehensive documentation. Additionally, you will focus on status reporting and customer satisfaction by capturing requirements and clarifications from clients, providing feedback on usability and serviceability, and participating in continuing education to remain current on best practices. You will consult with engineering staff to evaluate software-hardware interfaces, develop specifications, and document and demonstrate solutions by developing flowcharts, layouts, diagrams, and code comments. Your deliverables will be measured based on continuous integration, deployment, and monitoring of software, quality, customer satisfaction, on-time delivery, managing software, troubleshooting queries, MIS, and reporting. You will play a key role in ensuring error-free software implementation, customer experience, and timely report generation. Join Wipro to be part of a business powered by purpose and a place that empowers you to design your own reinvention. Realize your ambitions and be part of a team that is constantly evolving to meet the changing needs of the industry. Applications from people with disabilities are explicitly welcome.,

The role requires you to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end while ensuring they meet 100% quality assurance parameters. Your responsibilities will include understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ways to improve system performance. You will collaborate with functional teams, systems analysts, and project managers to obtain information on software capabilities. You will also be responsible for performing coding, ensuring optimal software/module development, determining operational feasibility, developing and automating processes for software validation, modifying software to fix errors or improve performance, and recommending the installation of new systems or modifications to existing systems. It will be essential to ensure error-free code, prepare reports on programming project specifications, and compile comprehensive documentation and reports as requested. Additionally, you will be expected to provide status reporting and maintain a customer focus with respect to the project and its execution. This will involve capturing requirements and clarifications from the client, taking feedback regularly to ensure timely delivery, participating in continuing education and training, consulting with engineering staff, and documenting solutions effectively. You will need to ensure good quality of interaction with customers through various communication channels and respond to customer requests promptly. Your performance will be measured based on continuous integration, deployment, and monitoring of software with a focus on error-free onboarding and implementation, adherence to release plans, quality, and customer satisfaction including on-time delivery, troubleshooting queries, and completion of assigned certifications for skill development. Additionally, you will be evaluated on MIS and reporting aspects, ensuring 100% on-time generation of MIS and reports.,

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at client end, ensuring they meet 100% quality assurance parameters. Your responsibilities include understanding product/software requirements, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ideas for system performance improvement. You will collaborate with functional teams, systems analysts, and project managers to obtain necessary information on software capabilities. You will be responsible for coding, ensuring optimal software/module development, determining operational feasibility, developing and automating processes for software validation, modifying software to fix errors or improve performance, and preparing reports on programming project specifications. It is crucial to ensure error-free code, timely documentation, and coordination with the team on daily project status and progress. Additionally, you will be involved in status reporting, customer focus, capturing client requirements and feedback, continuing education and training, consulting with engineering staff, and documenting solutions through flowcharts, diagrams, code comments, and clear code. Emphasis is placed on maintaining good quality interactions with customers, timely responses to requests, and ensuring no instances of complaints internally or externally. Your performance will be measured based on Continuous Integration, Deployment & Monitoring of Software (error-free onboarding & implementation, adherence to the release plan), Quality & Customer Satisfaction (on-time delivery, troubleshooting queries, customer experience, completion of certifications), and MIS & Reporting (timely report generation). Overall, this role requires a dedicated individual with strong software development skills, attention to detail, effective communication abilities, and a focus on delivering high-quality software solutions to meet client requirements.,

We are looking for a performance-driven Team Leader to lead our international voice support team. The ideal candidate should bring 5+ years of total experience in a voice-based BPO setup with at least 1-2 years of hands-on experience in team handling. The role is crucial in maintaining operational excellence improving CSAT scores and ensuring minimal attrition. Key Responsibilities : - Lead and manage a team of voice agents in delivering high-quality international customer support Drive and achieve targets for CSAT (Customer Satisfaction)" AHT (Average Handling Time) FCR (First Call Resolution) and Quality Scores Actively monitor and improve customer experience through coaching and root cause analysis Implement initiatives to manage and reduce team attrition while maintaining high team morale Ensure timely escalations are resolved and service recovery is handled effectively Conduct regular one-on-one meetings and team huddles to communicate updates performance feedback and development plans Work closely with Quality and Training teams to identify and close skill gaps Analyze reports and dashboards to monitor performance trends and take corrective actions Maintain compliance with company policies and client-specific KPIs Foster a culture of accountability collaboration and continuous improvement Skills & Attributes : - Strong understanding of customer experience metrics such as CSAT" NPS and Quality Scores Demonstrated ability to handle attrition and engage teams positively Proactive leadership style with experience in coaching and mentoring Excellent verbal and written communication skills Ability to work under pressure and in a target-oriented environment Competence in using CRM tools reporting dashboards and workforce management tools Contact Person : - Anusiya Contact Number : - 9840114871

Role & responsibilities: This position is responsible for wire line (NLD & Access) Service Assurance for wireline B2B Customer links and thereby directly contributing customer satisfaction. The position will also be responsible for enhancing efficiencies, mitigate risks, resolve issues and optimize cost savings, and to ensure that all deliverables are completed within SLA. Manager shall also work towards identifying, developing and implementing techniques to improve productivity. Essentially the key focus area of this position will be- Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders. Driving teams to ensure compliance against defined goals and processes to meet customer requirements & achieve customer delight. Adhering to and developing process-oriented approach within function. Develop a highly skilled and efficient team to drive customer satisfaction. Maintain high level of motivation and energy in teams. Institutionalize learning process by creating knowledge base and build culture of knowledge sharing in teams. Reporting of MIS/Dashboards to senior management/functional heads capturing areas of improvements, performance trends & bottlenecks Collaborating with business units to integrate business needs, interests, and objectives Effectively communicate with excellent interpersonal skills to ensure precise & timely communication to stakeholder Preferred candidate profile: Experience in Telecom, having experience in handling service assurance with flair of managing customer relationships / operations with strong service orientation. Good knowledge of Transmission Systems and possesses team building skills.