18 Csat Management Jobs

Role & responsibilities: This position is responsible for wire line (NLD & Access) Service Assurance for wireline B2B Customer links and thereby directly contributing customer satisfaction. The position will also be responsible for enhancing efficiencies, mitigate risks, resolve issues and optimize cost savings, and to ensure that all deliverables are completed within SLA. Manager shall also work towards identifying, developing and implementing techniques to improve productivity. Essentially the key focus area of this position will be Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders. Driving teams to ensure ...

The main purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end, ensuring they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ways to improve system performance. Additionally, you will collaborate with functional teams or systems analysts, confer with project managers, and analyze client requirements to convert them into feasible designs. Your role will also involve performing coding, ensuring optimal...

The role at Wipro Limited involves designing, testing, and maintaining software programs for operating systems or applications to be deployed at a client end while ensuring they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ideas to improve system performance. You will collaborate with functional teams, project managers, and systems analysts to convert client requirements into feasible designs. Coding and ensuring optimal software/module development will be a key part of your responsibilities. Yo...

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end and ensure they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software by developing software solutions through a detailed study of information needs, systems flow, data usage, and work processes. You will investigate problem areas through the software development life cycle, facilitate root cause analysis of system issues, and identify ideas to improve system performance. Additionally, you will analyze client requirements, collaborate with functional teams, a...

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at client sites while ensuring they meet 100% quality assurance parameters. You will be responsible for understanding product/software requirements, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ways to improve system performance. Additionally, you will collaborate with functional teams to convert client requirements into feasible designs and work closely with project managers to gather information on software capabilities. Your tasks will also include performing coding, ensuring optimal software/module deve...

The role aims to design, test, and maintain software programs for operating systems or applications to be deployed at the client's end, ensuring they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and designing the product/software, developing software solutions, and investigating problem areas throughout the software development life cycle. Root cause analysis of system issues, identifying system performance improvements, and collaborating with project managers are also key aspects of the role. Coding and ensuring optimal software/module development is another crucial part of the job. This involves determining operational feasibility, deve...

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end and ensure they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ideas to improve system performance. Moreover, you will analyze client requirements, collaborate with functional teams, and confer with project managers to obtain information on software capabilities. Your responsibilities will also include performing coding, ensuring optimal softwar...

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at a client end while ensuring they meet 100% quality assurance parameters. Your responsibilities include understanding product/software requirements, developing software solutions, conducting root cause analysis, improving system performance, and collaborating with project managers and functional teams. You will be responsible for coding, ensuring optimal software/module development, evaluating operational feasibility, automating software validation processes, modifying software, recommending system installations or modifications, preparing reports, ensuring error-free ...

The role requires you to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end while ensuring they meet 100% quality assurance parameters. Your responsibilities include understanding the product/software requirements, developing software solutions, and conducting root cause analysis of system issues. You will collaborate with project managers, analyze client requirements, and convert them into feasible designs. Coding and ensuring optimal software/module development are crucial aspects of the role. You will determine operational feasibility, develop and automate processes for software validation, and modify software to f...

The role requires you to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end, ensuring they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and designing the product/software, developing software solutions, investigating problem areas, and facilitating root cause analysis. Additionally, you will identify ideas to improve system performance, analyze client requirements, and collaborate with functional teams or systems analysts. Your responsibilities will also include performing coding, ensuring optimal software/module development, automating processes for software valid...

The purpose of this role is to design, test, and maintain software programs for operating systems or applications to be deployed at a client end, ensuring they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software, developing software solutions, investigating problem areas throughout the software development life cycle, and facilitating root cause analysis of system issues. Additionally, you will identify ideas to improve system performance, analyze client requirements, and collaborate with functional teams or systems analysts. Moreover, you will perform coding, ensure optimal software/module development, determi...

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at a client's end, ensuring they meet 100% quality assurance parameters. You will need to understand product/software requirements, develop software solutions, investigate problem areas, and facilitate root cause analysis. Collaborating with functional teams or systems analysts, you will convert client requirements into feasible designs and work closely with project managers to gather information on software capabilities. Your responsibilities will include coding, ensuring optimal software/module development, evaluating operational feasibility, and developing and automat...

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at a client's end, ensuring they meet 100% quality assurance parameters. You will be responsible for understanding product/software requirements, developing software solutions, and investigating problem areas throughout the software development life cycle. Root cause analysis of system issues, improving system performance, and converting client requirements to feasible designs are key aspects of this role. Collaboration with functional teams and project managers to gather necessary information is crucial. Coding and optimal software/module development are essential tasks...

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end and ensure they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software by developing software solutions, investigating problem areas, and facilitating root cause analysis of system issues. You will collaborate with functional teams or systems analysts to convert client requirements into feasible designs. Your responsibilities will include performing coding, ensuring optimal software/module development, evaluating operational feasibility, developing and automatin...

The role requires you to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end while ensuring they meet 100% quality assurance parameters. Your responsibilities will include understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ways to improve system performance. You will collaborate with functional teams, systems analysts, and project managers to obtain information on software capabilities. You will also be responsible for performing coding, ensuring optimal software/module development, determining ...

The role requires you to design, test, and maintain software programs for operating systems or applications to be deployed at client end, ensuring they meet 100% quality assurance parameters. Your responsibilities include understanding product/software requirements, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ideas for system performance improvement. You will collaborate with functional teams, systems analysts, and project managers to obtain necessary information on software capabilities. You will be responsible for coding, ensuring optimal software/module development, determining operational feasibility, developing and automa...

We are looking for a performance-driven Team Leader to lead our international voice support team. The ideal candidate should bring 5+ years of total experience in a voice-based BPO setup with at least 1-2 years of hands-on experience in team handling. The role is crucial in maintaining operational excellence improving CSAT scores and ensuring minimal attrition. Key Responsibilities : - Lead and manage a team of voice agents in delivering high-quality international customer support Drive and achieve targets for CSAT (Customer Satisfaction)" AHT (Average Handling Time) FCR (First Call Resolution) and Quality Scores Actively monitor and improve customer experience through coaching and root caus...

Role & responsibilities: This position is responsible for wire line (NLD & Access) Service Assurance for wireline B2B Customer links and thereby directly contributing customer satisfaction. The position will also be responsible for enhancing efficiencies, mitigate risks, resolve issues and optimize cost savings, and to ensure that all deliverables are completed within SLA. Manager shall also work towards identifying, developing and implementing techniques to improve productivity. Essentially the key focus area of this position will be- Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders. Driving teams to ensure...