Chief of Staff / Program Manager

Role Overview: You will be a Chief of Staff / Program Manager at upGrad, a global leader in the EdTech space, responsible for supporting senior leadership in translating strategic objectives into actionable plans, managing critical cross-functional projects, facilitating decision-making processes, and ensuring effective communication channels between leadership and various teams. Key Responsibilities: - Support senior leadership in translating strategic objectives into actionable plans and drive their execution across various departments. - Manage and track critical cross-functional projects, ensuring milestones are met, dependencies are managed, and stakeholders are aligned. - Facilitate decision-making processes by gathering data, conducting analysis, and presenting clear recommendations. - Act as a central point of contact, ensuring effective communication channels are maintained between leadership and various teams. - Prepare impactful presentations, reports, and communications for internal and external stakeholders, articulating complex ideas clearly and concisely. - Foster strong relationships across departments to facilitate collaboration and remove roadblocks. - Identify opportunities to streamline operational processes, enhance efficiency, and implement best practices within the function/business unit. - Manage critical meeting cadences, including agendas, minutes, action items, and follow-ups to ensure accountability. - Anticipate potential challenges and proactively devise solutions. - Track key performance indicators (KPIs) and metrics, providing regular reports and actionable insights to leadership. - Conduct ad-hoc analysis to support strategic decision-making and problem-solving. - Take ownership of diverse, high-priority special projects as assigned by leadership, which may cut across various business functions and require rapid learning and execution. Qualifications: - 2-4 years of progressive work experience in a fast-paced environment, preferably in a Chief of Staff, Program Manager, or a similar cross-functional strategic role. - Strong academic pedigree from a top-tier undergraduate or postgraduate institution. - Exceptional communication skills (written and verbal): Ability to articulate complex information clearly, concisely, and persuasively to diverse audiences. - High Energy & Proactive Attitude: A self-starter who takes initiative, anticipates needs, and drives results with enthusiasm and resilience. - Street Smart & Resourceful: Ability to navigate ambiguity, solve problems creatively, and quickly adapt to changing priorities. - Strong analytical and problem-solving skills, with proficiency in data analysis and presentation tools (e.g., Excel, PowerPoint). - Demonstrated ability to manage multiple projects concurrently and meet tight deadlines. (Note: Additional details of the company were not present in the Job Description.),