Chief Digital Officer

Chief Digital Officer (CDO) Job Description

Job Title: Chief Digital Officer (CDO)

Reports To: Chief Executive Officer (CEO) or President

Job Summary: The Chief Digital Officer (CDO) is a strategic, executive-level change agent responsible for defining and executing the company-wide digital strategy. This role drives innovation, leverages emerging technologies to create new business value, enhances customer experience, and transforms traditional business models and operations into digital-first processes.

Key Responsibilities

1. Digital Strategy & Vision

• Develop and Champion: Create a clear, compelling, and comprehensive digital vision and strategy that aligns with the overall corporate business objectives and positions the company as a leader in its industry.
• Transformation Roadmap: Define the roadmap and prioritization for all major digital transformation initiatives across product, marketing, sales, and operations.
• Innovation: Identify and evaluate emerging technologies (e.g., AI, Machine Learning, IoT, Cloud Computing) and determine their potential for creating competitive advantage and new revenue streams.

2. Digital Execution & Operations

• Change Management: Act as a central driver of organizational and cultural change, fostering a company-wide "digital-first" mindset and promoting digital literacy across all departments.
• Process Transformation: Lead efforts to redesign and digitize core business processes to drive operational efficiency, reduce costs, and accelerate speed to market.
• Platform Oversight: Oversee the development, integration, and optimization of all customer-facing digital platforms (websites, mobile apps, e-commerce, digital marketing channels).

3. Customer Experience (CX) & Revenue Growth

• Enhance CX: Drive initiatives to continuously improve the end-to-end digital customer experience, making interactions seamless, personalized, and efficient.
• Digital Marketing: Partner with the CMO to optimize digital marketing, demand generation, and e-commerce strategies to increase online revenue and market share.
• Data Monetization: Develop strategies for leveraging organizational data as a strategic asset to create new products, services, or revenue opportunities.

4. Leadership & Collaboration

• Cross-Functional Alignment: Collaborate closely with the CEO, CIO/CTO, COO, and CMO to ensure digital initiatives are fully integrated and supported across the entire organization.
• Team Leadership: Recruit, mentor, and lead the dedicated Digital Transformation team, fostering a culture of agility, experimentation, and continuous improvement.
• Budget & ROI: Own the budget for digital initiatives, monitor key performance indicators (KPIs), and ensure a high return on investment (ROI) for all digital investments.

Required Skills and Qualifications

• Education: Bachelor’s degree in Business, Computer Science, Marketing, or a related field. An MBA or relevant Master's degree is highly preferred.
• Experience: Minimum of 3-7 years in digital leadership roles, with a proven track record of successfully leading large-scale digital transformation initiatives in a complex organizational setting.
• Technical Acumen: Deep understanding of digital technologies, platforms, and trends (e.g., Cloud, SaaS, AI, Data Analytics, DevOps).
• Business Acumen: Strong financial and operational understanding, with the ability to translate digital vision into quantifiable business outcomes.
• Leadership: Exceptional executive presence, communication, and change management skills to influence at all levels of the organization, from the board room to front-line teams.

Job Type: Full-time

Pay: ₹40,356.30 - ₹55,629.18 per month