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Fusion CX
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Chat Support Professionals

Chat Support Professionals

Fusion CX

2 - 6 years

3 - 6 Lacs

kolkata

Posted:5 days ago| Platform:

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Skills Required

analytical skills usage data security analytical workflow management issue resolution e-commerce customer service associate crm recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Chat Support Jobs in Kolkata | Call Center Hiring Customer Service Associate Chat Support Kolkata, India

If you re searching for chat support job vacancies in Kolkata and want a customer service role that offers clear processes, guided development, and steady growth, join us at Fusion CX in Kolkata as a customer service associate. This Chat Support position helps you build strong written communication and problem-solving skills in a structured digital service environment. As part of hiring in Kolkata, West Bengal, this role suits individuals who can respond accurately and efficiently through chat.

About the Role

You will support customers through chat by handling enquiries, validating details, raising tickets, documenting interactions, and following SOPs to ensure accurate and timely resolutions. The role requires strong written communication, active comprehension, and the ability to work confidently in a CRM-driven ecommerce support workflow.

Key Responsibilities

Handle customer chats as per SOP for enquiries, feedback, service requests, and clarifications.
Vali customer details using contact history, customer profiles, and order information within approved CRM systems.
Probe for additional information using designated toolkits and pre-approved scripts while strictly adhering to SOP guidelines.
Provide resolutions during the chat whenever possible or communicate the expected timeline for resolution.
Escalate unresolved issues by raising tickets with the appropriate Resolver Groups.
Document and categorize each interaction accurately within the designated CRM tool, including reason for contact, resolution provided, and required follow-up actions.
Follow all system usage and data security controls to maintain accuracy and compliance.

Job Requirements:

Education: Higher Secondary
Minimum experience in a call centre with an e-commerce background
Strong typing skills with speed and accuracy suitable for chat operations
Ability to handle customers in Hindi and Basic English
Strong comprehension, documentation, and analytical skills
Familiarity with CRM tools and SOP-based workflows
Work mode: WFO

Why Join Fusion CX?

Join a workplace that supports clarity, confidence, and consistent skill-building through digital customer interactions.

Strengthen your written communication and real-time chat-handling skills
Build analytical, documentation, and issue-resolution capabilities
Gain exposure to structured e-commerce workflow management
Work in a stable, process-driven environment designed for steady professional growth

If you re seeking chat support jobs in Kolkata or exploring customer service hiring in Kolkata, West Bengal, apply now and build your career with Fusion CX as a customer service associate.

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

Customer Service Associate Chat Support Kolkata, India

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