Posted:1 day ago|
Platform:
Work from Office
Full Time
Respond to customer inquiries through a semi voice process in a timely and professional manner.
Provide customers with accurate information and solutions to their queries.
Escalate complex issues to the appropriate team members.
Maintain customer satisfaction by providing exceptional customer service.
Collaborate with team members to improve customer support procedures and practices.
Monitor and track customer feedback and suggest improvements to the team.
Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity.
Communication skills: You should be effectively able to interact with customers in order to provide comprehensive and straight-to-the-point resolutions.
Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible.
We aim for a user wait time of under 1 minute and resolution time: Because users expect answers that can help them resolve their problem quickly.
Active listening: In order to understand the message of our user, comprehend the information and respond thoughtfully.
Attention to detail: In order to increase your productivity and reduce the likelihood of error.
Fluency in English and Hindi is mandatory.
Orchard Healthcare
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