Job description: We are seeking a highly organized and detail-oriented System Builder, Documentor, and Process Maker to create and maintain efficient workflows, training programs, and process documentation. This role is critical for developing operational systems that allow our teams and clients to operate seamlessly, ensuring consistent and scalable execution. The ideal candidate will have experience in process creation, training program development, and the ability to identify and optimize operational inefficiencies Job Types: Full-time, Permanent, Fresher Work Location: In person Age criteria: 18 to 29 years Required experience : Fresher to 2 years experience Job Types: Full-time, Permanent, Fresher Pay: ₹16,766.22 - ₹34,941.68 per month Work Location: In person
Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. *Issue Resolution:* - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. *Documentation:* - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. *Performance Metrics:* - Meet chat response time, resolution rate, and customer satisfaction targets. Age criteria: 18 to 29 years Required experience: fresher to 2 years experience Job Types: Full-time, Permanent, Fresher Pay: ₹15,117.93 - ₹34,270.21 per month Work Location: In person