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Om Ak Solutions
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Chat Support Executive

Chat Support Executive

Om Ak Solutions

0 years

|

0 Lacs

panchkula haryana india

Posted:1 month ago| Platform:

Apply

Skills Required

chat support resolve crm service communication empathy compensation collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
Resolve customer issues related to products, services, or account inquiries with effective solutions.
Provide product recommendations, information, and assist with the ordering process.
Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Ensure adherence to company guidelines, processes, and service level agreements (SLAs).
Handle multiple chats simultaneously while maintaining high-quality service standards.
Identify opportunities to upsell or cross-sell products/services based on customer needs.
Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.

Requirements

Eligibility Criteria:

Minimum Qualification: Any graduate or above
Skills Required:
Excellent written communication skills (English)
Strong problem-solving ability and attention to detail
Previous customer service experience, especially in a chat process, is preferred
Ability to manage multiple chats effectively and efficiently
Knowledge of basic computer applications and CRM tools
Key Traits: Empathy, patience, attention to detail, and the ability to work in a fast-paced environment

Benefits

Compensation & Benefits:

Friendly Environment
Fun Activities & Events Celebrations
Competitive salary and performance-based incentives
Work-from-office opportunity with a collaborative environment
Opportunities for career growth and skill development

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Om Ak Solutions

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